The premium coach operator is back on the Kuala Lumpur-Singapore route, with a new Singapore terminal and a shuttle arrangement linking its TRX service point to the main coach at IOI City Mall.
Aeroline has resumed its popular Kuala Lumpur-Singapore coach service, bringing back a route that has long been a favorite among travelers who prefer the comfort and convenience of a premium coach over flying or dealing with the crowds at conventional bus terminals.
The service restarted on September 1, following an announcement by the operator on August 30, with bookings available through Aeroline’s Malaysian and Singapore websites. The return, however, comes with some significant changes to where passengers actually board and arrive.
In Singapore, Aeroline has moved its boarding and arrival point to Perennial Business City, Level 1, 1 Venture Avenue, near Jurong East MRT. The new location is considerably farther west than Aeroline’s previous Singapore stop and puts the service closer to Jurong East and the western side of the island.
(A brief note on the new terminal, which is at Perennial Business City in Jurong East, a name that often confuses first-time visitors. Despite the “East” in its name, Jurong East is actually in western Singapore, where the government is developing the Jurong Lake District as the island’s second major commercial hub outside the traditional city centre.)
On the Malaysian side, the situation is more complicated. Aeroline no longer has a licensed coach terminal in central Kuala Lumpur. According to the operator’s booking system, however, passengers selecting The Exchange TRX as their departure point can take a shuttle from TRX to IOI City Mall, where they transfer to the main coach for the journey to Singapore. Curiously, Aeroline’s social media announcement of the service’s return did not spell out that arrangement.
The arrangement is a significant departure from the service that helped make Aeroline popular in the first place. For years, the company differentiated itself from conventional intercity bus operators by offering convenient boarding locations, including its former Corus Hotel KLCC base, rather than requiring passengers to make their way to a large suburban or intercity terminal.
A LONG ROAD BACK TO SINGAPORE
The latest changes are the result of a prolonged dispute over where Aeroline can legally pick up and drop off passengers.
In 2025, the Land Public Transport Agency (APAD) issued three show-cause letters to Aeroline’s operator, Zulco Sdn Bhd, between March and October over alleged breaches involving the use of locations that were not approved terminals. APAD said passengers were being picked up and dropped off at unauthorized locations and that the operator had been directed to move to an approved terminal.
A 30-day suspension followed, beginning November 6, 2025. Aeroline said the action was related to its continued use of service points at Corus KLCC, 1 Utama, and Sunway Pyramid rather than moving its Kuala Lumpur operations to Terminal Bersepadu Selatan (TBS). The operator eventually resumed service on November 28 following discussions with the Transport Ministry.
The regulatory issue resurfaced in 2026. After Corus Hotel closed, Aeroline moved its central Kuala Lumpur operation to The Exchange TRX. The location offered easy MRT access and was far more convenient for many city-center passengers than TBS, but APAD subsequently directed the operator to operate only from licensed terminals.
By May, Aeroline said the available options in the Kuala Lumpur area were 1 Utama, LaLaport BBCC, and IOI City Mall. LaLaport was the closest to the city center, but Aeroline said its commercial terminal fees were too high to absorb without raising fares. The company consequently announced its withdrawal from Kuala Lumpur, shifting its Klang Valley operations to 1 Utama and Sunway Pyramid.
That makes the September 1 restart something of a compromise. Aeroline’s booking system currently continues to list Kuala Lumpur City Centre and TRX as service options, while the operator’s published service information also lists Bandar Utama and Bandar Sunway.
For passengers, the practical takeaway is simple: Aeroline is back, but the old days of walking into a KLCC hotel lounge, boarding a coach, and heading straight to Singapore are over. A trip beginning at TRX now involves a shuttle connection to IOI City Mall, while travelers arriving in Singapore will find themselves at a new western Singapore location.
For regular Aeroline users, the premium coach experience may still be worth the extra logistical step. For everyone else, it is another reminder that convenient intercity transport does not always fit neatly into the regulatory framework governing Malaysia’s bus terminals.
Sources: Aeroline, The Rakyat Post, Malay Mail, CNA, Free Malaysia Today
