Last Update: 6 October 2013
Established in 1998, Celcom is one of the oldest mobile telecom providers in Malaysia.
Below is a six step guide providing insights about Celcom’s personal broadband plans. More specifically, this guide is designed for consumers seeking Celcom’s broadband services – not businesses, which have different types of plans.
Celcom’s broadband plans are best for people wanting wireless broadband access on-the-go. As of now, Celcom does not have broadband packages designed specifically for the home.
Consider these six questions below to help decide if Celcom is right for you.
1. Does Celcom Cover Your Area?
When trying to decide on a broadband service, the first thing you need to check is that the broadband provider covers your area. If it doesn’t cover your area, then you can stop researching right there and start looking at other broadband services.
To see if Celcom covers your area of residence in Malaysia, visit this page of the Celcom website.
If you’re interested in Celcom’s faster wireless broadband service, known as 4G LTE, then check this page of their website to see if it covers your area. The 4G LTE coverage is more restricted.
2. How Much Data Do You Want to Download and Upload Each Month?
Some broadband packages limit how much you can download and upload each month. These are known as quotas. Fiber broadband services aren’t usually very strict about this; however, wireless broadband services typically enforce their quotas. Typically, once you pass the monthly limit (i.e. quota), your broadband speed will slow down dramatically.
Celcom categorizes their plans into a few main groups. We’ve outlined the quota ranges offered with the plans for each category.
- iPad Plans: These iPad plans have quotas ranging from 1.5GB per month to 10GB per month. Learn more on this page of Celcom’s website.
- PC & Notebook Plans: These PC & Notebook plans have quotas ranging from 1.5GB per month to 10GB per month. Learn more on this page of Celcom’s website.
- Smartphone Plans: These Smartphone plans have quotas ranging from 3GB per month to 5GB per month. Learn more on this page of Celcom’s website.
- WiFi Plans: For WiFi you can choose between prepaid and postpaid plans. These range from 500MB to 4GB. Learn more on this page of Celcom’s website.
Celcom also offers “voice plans”; however, these are more focused on voice communications (voice call, video call, sms, etc) and less so on the internet component. Therefore, to be consistent with the comparison, we will not discuss voice plans in this post. You can learn more about their voices plans on this page of Celcom’s website.
3. What Type of Broadband Technology Do You Want?
The three main types of broadband services in Malaysia for consumers are: Fiber, Wireless, and ADSL. Fiber is typically your best choice for speed, wireless is typically the best choice for mobility, and ADSL is typically the best choice for a low-cost fixed line service.
Celcom only offers wireless broadband technology services. So, if you want ADSL or Fiber broadband, you need to consider other broadband providers.
As mentioned at the beginning of the post, Celcom’s broadband services are best for those who want broadband on-the-go. Currently, Celcom does not provide packages specifically designed for the home; however, you could certainly use any of their broadband services for your home.
SEE ALSO: Is Fiber or Wireless Broadband Better in Malaysia?
4. How Fast Do You Want Your Broadband Service To Be?
If speed is your main priority, then you should check out internet service providers offering fiber broadband packages, as they typically provide the fastest broadband. Remember, Celcom only offers wireless broadband plans.
Celcom’s standard broadband services provide theoretical speeds ranging from 1.5Mbps to 7.2Mbps. However, Celcom launched 4G LTE in Malaysia in April 2013, which is significantly faster but available only in limited areas.
Celcom claims that you can experience speeds up to 10 times faster with 4G LTE. You can read more about Celcom’s 4G LTE service on this page of their website.
If you’re interested to learn more about this faster wireless broadband technology, read our post titled 4G LTE in Malaysia.
SEE ALSO: Why Your Broadband Speed isn’t as Fast You Think: MB vs Mb
5. Are Celcom Plans Within Your Budget?
Celcom offers competitive prices. Here is a snapshot of their pricing below.
iPad Plans – Pricing
- Speed: 1.5Mbps to 7.5Mbps (except for 4G LTE compatible devices, which can be up to 10 times faster)
- Quota: 1.5GB per month to 10GB per month
- Price: RM48 per month to RM138 per month
- Promotions and rebates are sometimes offered. Get more details from Celcom here.
PC & Notebook Plans – Pricing
- Speed: 1.5Mbps to 7.5Mbps (except for 4G LTE compatible devices, which can be up to 10 times faster)
- Quota: 1.5GB per month to 10GB per month
- Price: RM48 per month to RM138 per month.
- Promotions and rebates are sometimes offered. Get more details from Celcom here.
Smartphone Plans – Pricing
- Speed: 1.5Mbps to 7.5Mbps (except for 4G LTE compatible devices, which can be up to 10 times faster)
- Quota: 3GB per month or 5GB per month
- Price: RM68 per month or RM88 per month
- Promotions and rebates are sometimes offered. Get more details from Celcom here.
6. Celcom Customer Service
Customer service is an important factor for finding the best broadband service; however, this can also be one of the most difficult factors for us to evaluate.
Thus, we strongly encourage you to ask around and get people’s feedback. Customer service can be incredibly important if you start encountering problems with your internet connection.
Here are three ways to investigate Celcom’s customer services:
- Celcom Facebook Page: Check out their Facebook page to see what people have been saying and also post your own questions or comments. Visit Celcom’s Facebook page here.
- LowYat Forum: LowYat is active forum in Malaysia and can be a great place to find existing threads about Celcom to see what people have been saying. Alternatively, you can start your own discussion by creating your own thread. .
- Ask Around: One great way to get information is to ask people in your network. Ask your colleagues, friends, or family in Malaysia. This simple exercise can sometimes offer very insightful information.
What are your thoughts about Celcom? Post a thought, tip, or question in the comments below. Also, stay in touch with us, Leaping Post, by registering for our free e-newsletter here.
See Also:
- What is the Best Broadband in Malaysia For You?
- What is the Fastest Broadband in Malaysia
- Is Fiber Broadband or Wireless Broadband Better?
- Malaysia Ranks 112 in the World for Fastest Broadband
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Celcom broadband can now support an uninterrupted connectivity almost everywhere. Celcom have the widest network as now and one can access to Wifi using the broadband with blazing-fast download. There are plans for both prepaid and postpaid in which the price for any data quota is the same between both of them. Please visit https://www.celcom.com.my/personal/plans/wifi/plans-and-services?pid=1360826467705 for more information.